We at Den Anden Side want you to be satisfied with your purchases. If, for any reason, you are not satisfied with your purchase, we offer a return policy that allows you to return or exchange the merchandise.
General Return Terms
- All returned items must be in unused and undamaged condition with all original tags and labels intact.
- Returns must be made within 14 days from the date of receipt.
- The cost of return shipping is the responsibility of the buyer unless the return is due to an error on our part or defective merchandise.
Return Procedure
- Contact our customer service via merch@denandenside.com and provide the following details: order number, name of the item(s) being returned, reason for the return, and desired action (refund or exchange).
- Upon approving your return, our customer service team will provide you with further instructions regarding shipping details.
- Ensure that the items are securely packaged to avoid damage during transit.
- Return the items to Den Anden Side ApS, Axeltorv 5, 1609 Copenhagen V, Denmark using a secure shipping method that allows you to track the shipment. We recommend using a shipping service with insurance as we cannot be held responsible for lost or damaged returned items.
Return of Defective or Incorrect Items
If you receive a defective item or an item that does not match your original order, please contact our customer service immediately at merch@denandenside.com. We will ensure to resolve the issue by offering a replacement or refund as needed.
Refund and Exchange Policy
- Once we receive and process the returned item, we will assess its condition and verify compliance with the above return terms. We will then proceed with your refund or exchange.
- If you have requested a refund, it will be credited to the original payment method used for the purchase.
- If you have requested an exchange, we will contact you regarding any price differences, shipping costs, or other relevant information before sending out the new merchandise.
